Your privacy is at the core of Webwise.

1. What Information We Do NOT Collect

We never collect, store, or log:

• Your browsing history
• Your DNS queries
• Your online activity
• Your IP address assigned by your ISP
• The websites you visit
• Any data transmitted through the VPN tunnel

Webwise is a strict no-logs VPN.

2. Information We Collect

2.1 Account Information

Email address only when you create an account.

2.2 Basic Device Information

Collected to ensure security, speed, and stable VPN operation:

• Device model
• Operating system version
• App version
• Anonymous crash reports
• Diagnostic event logs that are non-user related

2.3 Subscription & Payment Information

Payments are handled by Google Play Billing or Apple App Store. We receive only subscription status and subscription type. We do not receive or store your payment details.

2.4 Threat & Link Protection Events

To maintain safety and service quality, we collect count of threats blocked, type of threat, and timestamp of the event. No URLs, domain names, or content are collected.

3. Advertising & Attribution Measurement

We use privacy-safe analytics and attribution tools from partners such as Google, Meta, and Firebase to understand app performance and improve our services.

Only anonymous, non-personal data is shared, such as app installs, app opens, subscription events, device type, OS version, and country-level information.

4. How We Use Your Information

• Provide VPN and threat protection services
• Maintain performance and reliability
• Diagnose technical issues
• Provide customer support
• Measure and improve marketing effectiveness

5. How We Protect Your Data

We use industry-standard security practices, including encryption, strict internal access controls, and zero-log infrastructure.

6. Data Retention

We retain only the minimum data required to operate the service and comply with legal obligations. VPN usage logs are never stored.

You may request deletion of your Webwise VPN account and associated data by visiting our Account Deletion page.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us to exercise these rights.

8. Children’s Privacy

Webwise is not intended for users under 16. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated appropriately.

10. Contact Us

If you have privacy-related questions, contact us at hello@webwiselabs.com.